Return and Refund Policy

1. No Return Policy
At Santinni, due to the customized nature of our products, we do not accept returns for any orders. We encourage customers to review their orders carefully before finalizing their purchase.

2. Refund Eligibility
Refunds are provided only under the following circumstances:

• The product received is defective or damaged.
• The item delivered is significantly different from the description on our website.

3. Refund Process
To request a refund, please follow these steps:

• Contact us at customer care: [email protected] within 7 days of delivery.
• Provide a detailed explanation of the issue along with supporting photos or documentation.
• Our team will review the request, and if approved, the refund will be processed within 7-10 business days using the original payment method.

4. Non-Refundable Items
The following items are not eligible for refunds:

• Customized or personalized products.
• Gift cards.
• Items purchased during sales or promotions.

5. Shipping Costs
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product is defective or incorrect.