Terms and Conditions

1. Introduction
Welcome to Santinni! By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

2. Custom Products Policy
Due to the customized nature of our products, all sales are final. We do not accept returns or exchanges for customized orders. Customers are advised to double-check their order details before confirming their purchase.

3. Refund Policy
Refunds are available only under the following conditions:

• The product is defective or damaged upon delivery.
• The product delivered is significantly different from the description provided on our website.

Refund requests must be submitted within 7 days of delivery and include proof of purchase and supporting documentation, such as photos of the defect or damage.

4. Refund Process
If eligible for a refund, customers must contact us at customer care: [email protected]with the necessary details. Refunds will be processed within 7-10 business days upon approval and will be credited using the original payment method.

5. Non-Refundable Items
The following items are not eligible for refunds:

• Customized or personalized products.
• Gift cards.
• Items purchased during sales or promotions.

6. Shipping Policy
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product received is defective or incorrect.

7. User Responsibilities
By placing an order, you agree to:

• Provide accurate and complete information during the checkout process.
• Review and confirm your order details before making a purchase.

8. Limitation of Liability
Santinni is not liable for any delays, losses, or damages caused by circumstances beyond our control, including but not limited to shipping delays or third-party service interruptions.

9. Changes to Terms and Conditions
Santinni reserves the right to update or modify these Terms and Conditions at any time without prior notice. The updated terms will be effective immediately upon posting on our website.

10. Contact Information
For questions, concerns, or support, please contact us at customer care: [email protected]